Is this the first time you have used your eID card on this site? In this case, contact us through the contact form
Always close all sessions of your browser after an error message. Then restart your browser.
Check that you have correctly inserted your identity card in the card reader and that this reader is correctly connected to your computer.
Start the eID Viewer. If you have not yet installed the eID software or have questions about it, visit the eID website http://eid.belgium.be. If the eID Viewer reads your data correctly, you can connect to this site.
Still a problem? In this case, contact us through the contact form.

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